Arizona Computer Techs

Local Verrado PC Computer Repair, affordable prices!

Facebook
RSS

Hello!

You have asked for Remote Support from AZ Computer Techs.  By downloading the below program, a technician will be connecting to your PC. In order to employ this connection, a small program must be downloaded. Please follow these instructions:

  1. Click on Download button below.
  2. A pop up will appear asking where you would like to save the application, click the drop down menu and select Desktop.
  3. Click Save.
  4. Navigate to the desktop.
  5. Double click TeamViewer QuickSupport to run the application.
  6. You will then have a unique ID and password that a technician will ask for.

By enabling Remote Support from AZ Computer Techs, you agree to Service Level Agreement below.

Your connections are established via fully encrypted data channels using 1024-bit RSA key exchange and 256-bit AES session encoding, which means it is safe and secure. You will retain control for the duration of this session and can terminate the session at anytime.  After the session has been terminated, all traces of the program will disappear from your PC and we will not be able to access your machine until you provide us with another password.

Please close any personal or confidential information on your screen, as the technician will be viewing your desktop. The client understands that some problems may not be able to be rectified via a remote link. It is the clients responsibility to backup all applications and data prior to the session.

AZ Computer Tech charges a minimum fee of (1) One Hour for the convenience of this service at $50 per hour.  Please click this link which will take you to Square so you can pay a minimum price of $25.  Any additional time will be billed to you.  Once we have received your payment, we can proceed with the Remote Support.

When you’re ready, give us a call at (602) 456-5276 and click the Download button below!

 

remote support

 

 

 

 

 

Thank you!

AZ Computer Techs


————————————————————————-
Service Level Agreement

1. DISCLAIMER               
1.1 You agree to let AZ Computer Techs, LLC to fix your computer. AZ Computer Techs will only perform and provide computer services, repairs, and upgrades as requested by the customer. AZ Computer Techs will conduct honest, reasonable, and considerate services.  Our goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer cannot be repaired.  It will have to be rebuilt or upgraded. Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)

1.3 The length of time required to service/repair your computer cannot be predicted.

1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored.  AZ Computer Techs will not be responsible for data loss nor will AZ Computer Techs be responsible for restoring lost data. (See 4.4 below)

1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted or uninstalled upon completion of the service (unless it was purchased).

1.6 All Remote Repair services are subject to the terms in this agreement.

1.7 After an offsite repair is complete, you must take delivery of your computer within 14 days or there will be a storage fee of $5.00 a day.  We have limited space and can’t store your PC.

2. BILLING TERMS               
2.1 Computer services/repairs are billed as stated on the service order or invoice provided. The most common services are charged by flat rate fees that can be found on the Tech Support pages of www.azcomputertechs.com.  Services not listed on the Services page may be charged by the hour. Our rate is $50.00 an hour. An example would be a WIRED network setup. This would take much more time to complete compared to a flat rate service. The minimum charge for an hourly service is 1 hour ($50.00 + tax).

2.2 There is a minimum charge of $50.00 for any house call made or any service performed.

2.3 Not all services can be completed on site and must be completed in a technician’s home office.

2.4 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.

2.5 In the case that there is an unforeseen deviation beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.

2.6 In the case that you cannot be reached, work will stop until contact is established. Once you are reached; your decision to continue or stop will be honored by AZ Computer Techs.

2.7 All services/repairs are subject to Arizona State Sales Tax.

2.8 All Remote Repair services must be paid before we start the work. If for any reason you are unhappy or we cannot complete the service, you will get a full refund.

3. PAYMENT TERMS               
3.1 Full payment is due upon completion of services, upgrades, or repairs.

3.2 Computer parts, hardware, and software that need to be special ordered must be paid in advance.

3.3 AZ Computer Techs accepts cash, or check. Major credit cards can be used to pay online via Square. You will be charged a $30.00 service fee for any returned check with NFS and some credit card payments may have a $2.00 transaction fee included to the total amount of the bill.

3.4 It is a crime to write a bad check and we will pursue further action if an invoice is left unpaid.

4. LIABILITY               
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).

4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer; not damage it.

4.3 In the case of accidental damage to your system, including data loss caused by already existing problems in your system such as viruses, poorly configured software, hardware problems or hardware failures; You agree to hold AZ Computer Techs and any person(s) associated with AZ Computer Techs or involved in the work being done for you harmless from damages resulting from such problems.

4.4 It is your responsibility to backup your data. AZ Computer Techs will not be responsible for data loss or any other damages. (See 1.4 above).

5. SUPPORT               
5.1 Customer satisfaction is our utmost importance.

5.2 All services will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

5.3 Free support will be provided for problems to be resolved from the service order that were not resolved. After 7 days from the date on the invoice, AZ Computer Techs will no longer offer free support.

5.4 Warranty work will only be covered if it is related to the work on the invoice. Unrelated work will not be covered by the warranty and may be charged accordingly.

6. REPAIRS & SERVICE GUARANTEE               
6.1 All services and repairs are guaranteed for 7 days from the date on the Invoice or Service Order.

6.2 If later found that the service or repair was incorrectly diagnosed by the technician, then AZ Computer Techs will perform the repair/service free of any labor charge. Only parts will be charged if needed to correct the problem. 

7. ESTIMATES               
7.1 AZ Computer Techs offers free estimates over the phone, E-mail or via Remote Support.

7.2 For in home/on site estimates there will be a $50.00 fee. If you decide at that time you would like AZ Computer Techs to work on your system, this fee will be waived and you will only be charged for the service being performed. (See 2.1 above).

7.3 If you decide at the time of the in home service call you would not like AZ Computer Techs to fix your computer, you will be charged the $50.00 service call fee and will have to pay for the full price of any service performed in the future (The fifty dollar fee will not be waived).

————————————————————————-

Thank you for giving us this opportunity to help you with your computer needs!!

AZ Computer Techs

www.azcomputertechs.com

How to protect your

[caption id="" align="aligncenter" width="500"] Need help on how to protect ...

Cybersecurity Traini

[caption id="attachment_590" align="aligncenter" width="500"] Make sure you educate your kids ...

What is Two-Factor A

[caption id="attachment_587" align="aligncenter" width="580"] Keep your online accounts secure with ...

Email Security Tips

I just passed the CompTIA Security+ exam and let me ...

What is Phishing and

What is phishing? Phishing scams are typically fraudulent email messages appearing ...

    Guarantee

    Guarantee

    If we can't diagnose or fix your issue, we'll refund your money. We will do everything we can to make sure your issue is resolved.

    Microsoft